Delivery of orders
The ordered products are delivered all over the country through a courier company.
The products delivered by courier reach their destination generally within 24 hours from the moment of dispatch.
Depending on the stock availability, the product is shipped between 2 and 5 working days.
The firm delivery term will be communicated by e-mail or phone after processing the order.
At the first unridied parcel (product), we reserve the right not to deliver any more orders to that customer.
The order is paid to the courier company's agent when you receive the products
How do I buy a product online?
To buy the desired product you can make an order by adding it in the "Cart" section. In order to be able to correctly deliver the ordered product, it is necessary to fill in the personal data for delivery and billing, within the same section "Cos". Entering data automatically creates a customer account in which you can easily send other orders in the future.
If you notice an error in your order regarding the chosen product you will have to contact us immediately at the firstname.lastname@example.org or by phone: 0744 550 805. If this does not happen, we understand that you accept the details of the order, the product model, the price and all the other details as they are written.
The acceptance of an order from us takes place when by e-mail or phone you are notified that the courier company has taken over the package containing the ordered product.
For any product purchased www.giuka.ro issue the fiscal invoice. The invoice will always accompany the ordered product.
Denying an order
Situations may arise, in which the order of a product to be refused. When refusing an order you will be notified by email of the reason for refusal.
The order can be refused if:
- it was an error related to the price or description of the respective product
- you are not eligible to make an order (you are under the legal age, you have made orders in the past for other products that you have not picked up, etc...)
Returning a product
The www.giuka.ro site offers high quality products to its customers, each being carefully created to satisfy all the claims of our customers.
If, however, you do not happen to be delighted with the product you bought, you can return it and we will return the value of your order as soon as possible.
The Romanian legislation in force provides: "The consumer has the right to notify in writing to the trader that he gives up the purchase, without penalties and without invoking a reason, within 10 working days from the receipt of the product".
The customers of the www.giuka.ro site can return the purchased products, in the original packaging, within 10 working days of receipt without penalties and without invoking any reason.
The return of the products is mandatory AFTER YOU HAVE NOTIFIED US IN WRITING, by mail. We reserve the right not to accept the receipt of packages with products without prior written notice.
The return of any product will be made at the customer's expense, using the same transport service with which the shipment was made.
The returned product must be in the same condition in which it was delivered (in the original packaging with all the accessories and documents that accompanied it).
If the product is returned in a state in which it can no longer be sold as new, we reserve the right to request a fee for the return to the initial stage (if possible) or to cover the price difference resulting from the sale of the product as second-hand or, at the customer's option, we will re-dispatch the product, at his expense.
This clause applies to the conf. O.G. 130/2000, in case of purchasing products from this site using remote communication techniques, applying the definitions contained in O.G. 130/2000 art. 2 lit.e.
www.giuka.ro will return the value of the product order within 30 days from the date of written termination of the contract and / or other documents concluded between the parties. The amount returned as well as the conditions of return do not include transport costs.
If you would like further details about returning a product please contact us.
"Clients" or "consumers" are ONLY INDIVIDUALS. Clients with legal personality do not have the right to unilaterally terminate the contract, the legislation in the field referring only to individuals.